FAQ

Products

Will styles be restocked when they sell out?

Most styles will be restocked. If they aren’t, it’s because the materials or something about the process were limited, but if this is the case, I will say so. I don’t like doing FOMO marketing so I try to avoid it.

What sizes are available for your clothing items?

Right now, we go from XS to 3X, but if you have a size that is outside what we currently carry, send me an email. I want to start stocking more sizes, and knowing what customers want really helps me plan orders. It would be helpful if you could include the measurements of tees, hoodies, are other similar garments you currently own. I keep notes like this for product development.

Orders

Can I update or edit my order?

If you get to it before I pack it, then yes. 

Can I change my delivery address?

If you get to it before I pack it, then yes. Please be sure to send an email to ensure I see your request.

Can I cancel my order?

If you do so shortly after placing it, sure, but otherwise please send me an email to ensure that I see your request.

How can I track my order?

You should have received an email with the tracking number. The parcel can be tracked on the carrier’s website. If you didn't get this email, let me know.

I didn’t receive an order confirmation email.

Shoot me an email and I will look into it. Please let me know also if your payment method was charged. It is possible that the email is taking a little longer to arrive.

What is the Bowerbird's Box?

I include free gifts with every order. I say these trinkets are from the Bowerbird's Box because bowerbirds are known for collecting small objects, including human-made ones like pen caps, as part of their breeding behavior. 

Shipping

Why is there only one shipping option available?

I only offer economy shipping as the expedited shipping options either don't cut transit time significantly or are way too expensive. "Economy" in this case doesn't mean slow. I aim to send packages via the cheapest and best shipping method and don't think it is worth you paying $10 more to cut a day off of transit time, especially as I don't ship daily.

Do you offer free shipping?

Yes, for domestic orders totaling $150.

When will my order ship?

I send out shipments twice a week; on Monday and Thursday. If this is delayed for any reason, I will send you an email.

Will I have to pay international taxes and duties?

Yes; unfortunately I am not yet at a point where I can ease this process for buyers outside the U.S. Please feel free to email me if you have questions and I can try to help, but it's not an area I have a lot of knowledge in.

Order Problems

My order arrived, but has a missing or incorrect item.

Oh no! Send me an email and I will get back to you asap. 

Did my order get lost in transit?

If you think your order is lost, you should first check with the carrier. If they are unable to help, contact me. 

My order is marked as delivered, but isn’t there.

If your order is missing, you should check with the carrier (make sure the delivery person didn’t hide the parcel from the view of the street). If they are unable to help, contact me. 

Returns/Exchanges

Can I exchange my order if it’s not the right fit?

Yes. You should be able to initiate a return from your order page, and once it is accepted, purchase the correct item.

Can I return my order if I change my mind?

No; please exchange items only for fit problems. I am a one-person operation and dealing with returns and exchanges takes up a lot of time.

More info is available on the return/refund policy page.

Are any purchases final sale, with no refunds?

Yes; I cannot accept returns for sale items and international orders. Sale items will be clearly marked as "final sale only."

Miscellaneous

When can I expect a reply from customer service?

I try to reply to urgent queries at least once a day, and less urgent queries every other day.